Notice of Job Competition
Job title: Client Service Representative, Evening Shift
View Job Description
Department/Campus: Registrar's Office
Reports To: Manager, Contact Centre and Service Counter
Salary Range: Payband E - $23.09-$26.76 per hour ($43,692 to $50,637 per annum based on a 36.25 hour work week). The College also offers a comprehensive range of fringe benefits.
Job Posted On 16-Aug-2013
Job Posted Until: 26-Aug-2013 (noon)
Posting Type: Internal/External (Employees who are full-time internal candidates, as defined by the Support Staff Collective Agreement, will be given first consideration.)

Job Description  

Reporting to the Manager, Contact Centre and Service Counter, the Client Service Representative (CSR) responds to a variety of inquiries and provides information on all programs, courses and other activities and services offered by the College. The incumbent performs clerical services related to admission and registration for programs and courses and student financial assistance. The incumbent informs clients about College policies and procedures in a knowledgeable and comprehensive manner.

The Client Service Representative is often the first point of contact for the College and is responsible to set a positive, professional tone in interactions with all clients.

Please note: The incumbent in this position works from 11:00 am until 7:15 pm Monday through Thursday and 8:30 am until 4:45 pm Fridays.

Required Qualifications  
  • One (1) year college certificate related to either business, office administration, marketing, customer service, or equivalent education and experience
  • Three (3) years of related full-time practical experience serving clients
  • One (1) year practical experience within a college or university preferably in an Admissions or Registration capacity, would be considered an asset
  • Previous cash-handling experience
  • Knowledge of MS Word and Excel
  • Ability to work evening shift
  • Demonstrated attention to detail
  • Excellent interpersonal and client service skills
  • Excellent written and verbal communication and listening skills
  • Ability to work under pressure and to respond with tact, diplomacy and professionalism
  • Ability to empathize with client, while adhering to policy
  • Ability to work both independently and in a team environment
  • Ability to quickly and accurately assess a client’s needs and to provide service as required
  • Ability to prioritize and handle multiple tasks
  • Sound keyboarding skills, microcomputer experience in a Windows environment and experience using the Internet and e-mail
  • Experience with GeneSIS or a student information system, would be considered an asset
  • Experience with Q-Matic ticketing system, would be considered an asset
  • Knowledge of Cisco UCCX Desktop Agent, would be considered an asset

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Algonquin College values diversity and is an equal opportunity employer.
We offer an inclusive work environment and encourage applications from all qualified individuals.
Workplace accommodations are available.

While we thank all those who apply, only those to be interviewed will be contacted.