Notice of Job Competition
Job title: Program/Student Support Officer
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Department/Campus: Centre for Continuing and Online Learning
Reports To: Academic Manager
Salary Range: Payband F - $24.91-$28.88 per hour ($47,136 to $54,648 per annum based on a 36.25 hour work week). The College also offers a comprehensive range of fringe benefits.
Job Posted On 03-May-2013
Job Posted Until: 13-May-2013 (noon)
Posting Type: Internal/External (Employees who are full-time internal candidates, as defined by the Support Staff Collective Agreement, will be given first consideration.)

Job Description  
Reporting to the Academic Manager, the incumbent provides overall administrative support to all full-time students in the Centre for Continuing and Online Learning (CCOL). The position is centered on customer service and promotes a caring attitude between college personnel and students. The incumbent will provide assistance to students and promote success with their studies. Early warning systems and support of other student retention and recruitment initiatives will be an important part of the position. The incumbent will work with the program coordinators, placement coordinators and course facilitators by providing administrative support to all full-time online programs.

Required Qualifications  
  • A minimum of a three (3) year diploma/degree or equivalent, in Communication, Marketing and/or Administration.
  • A minimum three (3) years’ experience providing front line administrative support in an educational environment.
  • Experience dealing with a wide range of student inquiries.
  • Experience with the use of statistical and database software such as Excel.
  • Experience conducting preliminary research and preparing brief reports.
  • Experience organizing events.
  • Experience using student information management software.
  • Familiar with online learning and the associated policies, procedures and administrative deadlines.

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Algonquin College values diversity and is an equal opportunity employer.
We offer an inclusive work environment and encourage applications from all qualified individuals.
Workplace accommodations are available.

While we thank all those who apply, only those to be interviewed will be contacted.