As a technician, the incumbent is responsible for completing work requests submitted by a range of client types, receiving and resolving critical escalations, and sharing technologies and ideas to create efficiencies. They periodically meet with vendors to evaluate products and services to determine if they are of beneficial use in the academic environment.

The incumbent must be well practiced in supporting hardware, software (firmware/BIOS, Operating System and end-users applications) and networking (both wired and wireless) on a multitude of changing device types including Microsoft Windows, Linux and Apple OSX desktops & laptops, smartphones, tablets and e-classroom equipment. They are also one of the department’s equipment coordinators, assigning and tracking assets as they are deployed throughout the College.

The incumbent administers the software licensing server which provides access to software used by all Electronics/Electro-Mechanical Studies labs for the delivery of software, programs, and services to students.

• 2 year diploma or equivalent in a Computer related program
• A+ Certification considered an asset
• A minimum of 5 years’ experience is required as a technical service representative supporting Netware, DOS, Windows, PC’s, UNIX, Linux, Internet; network management and network installation.
• High degree of independent judgment, problem solving and decision making skills, which addresses the needs of the client under stressful situations.
• Effective time management skills and the ability to work under pressure with tight deadlines.
• Proven effective leadership skills with the ability to provide guidance, support and assistance.
• Excellent interpersonal and communication skills (written and verbal)
• Able to work in a team environment